We process all orders within an estimated 5–7 business days. Once your jacket is packed and ready to go, you will receive a confirmation email with your tracking details so you can follow your parcel from our hands to your door.

Absolutely. We love making jackets that feel truly yours. You can personalize your jacket with:

• Logo or branding
• Custom measurements and fit

Once we receive your requirements, our team will walk you through the details before production begins.

⚠️ Please note: Customized jackets cannot be returned or exchanged unless there is a manufacturing defect on our end.

Yes, we do. You can pick from our standard size chart or share your exact measurements for a fully custom fit. We strongly recommend going through our sizing guide before ordering. Still unsure? Just message us — we will help you figure out the right size.

We ship worldwide. Estimated delivery times after dispatch:

• UK & Europe: Estimated 5–7 business days
• USA & International: Estimated 6–8 business days

Delivery times may vary slightly due to customs clearance. Any customs duties or import taxes are the responsibility of the customer.

Yes, Westo Leather Store delivers to customers all over the world. Wherever you are, we will get your jacket to you. Delivery usually takes estimated 5–8 business days depending on your location.

Once your jacket is dispatched, we will send a tracking number straight to your email. Use it on the courier's website to follow your order.

Yes, we do. If you are ordering jackets for a team, club, brand, or event, we offer special pricing for bulk orders.

We want you to be completely satisfied with your purchase. If you're not happy, you can return your item(s) within 14 days of delivery.

Return conditions:

• The jacket is unused
• It is in its original packaging
• It is in resellable condition
  
  To initiate a return, please contact our support team, Once we receive and inspect the item, we'll process your refund or exchange within 5-10 business days.
  
  

Yes, but only within 24 hours of placing your order. After that, once production has started — especially on custom pieces — we are not able to make changes or cancel the order. Please review everything carefully before confirming your purchase.

We are always happy to hear from you. Here is how to reach us:

• 💬 Live Chat: Available on our website during business hours
• 📞 Phone / WhatsApp: +44 7478035648
• 📧 Email: info@westoleather.com

We typically respond within 12–24 business hours.